The latest generation of OMSs is critical for multi-channel retail as it provides a central 360-degree view of customer orders and available inventory across all sales channels. Advanced OMSs are critical to today’s competitive retail landscape and can help retailers fulfill more complex multi-channel customer orders and meet high expectations.
The right OMS will also increase operational efficiency and flexibility by helping retailers adapt to evolving sales channels and increasing customer expectations. Every retail organization is unique and a world-class OMS will provide added functionality and flexibility to meet the needs of any business. If you are looking for more information on order management reports, you can also check out this source: Inventory Reports and Forecasting – Cin7
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Here are some of the key benefits of the latest OMS software:
One version of the truth – Retailers look for one version of customer information across all channels so that the in-store shopping experience looks and feels more like an online experience. With a central commercial center, it is possible to process customer, product, and supplier data to provide one version of the truth about each order.
Robust Integration – Retailer OMSs share information with retail and ERP systems, eCommerce stores, PoS systems, warehouse management systems, and more. As a driving force in the unifying system, it will fully enable unified commerce and all associated customer service benefits.
Cloud-based cloud functionality Data and applications are available 24/7 from any location with the minimal technical support required.
Forecasting and Inventory – The latest OMS software ensures transparency and optimization of inventory in retail. This enables consistent inventory management across all sales channels and ensures availability or other service options are implemented.