Two options are available for businesses looking to transition from traditional telephone lines to VoIP networks: They can either use adapters to upgrade their analog equipment or buy new IP phones that support SIP protocols.
It may be cheaper to keep using phones that are already working well for the company until they need replacing. However, dedicated VoIP phones offer advanced features that may not be available through legacy desk phones. These features can be accessed via a web dashboard on a computer. The VOIP phone provider from https://defoit.com.au/hosted-pbx/ also offers softphone programs for employees who do not have IP phones.
Although not all VoIP phones offer every option, most phones offer a combination of innovative functions that sets them apart from analog phones. Some of the special features offered by VoIP phones include:
This is where VoIP phones are different from legacy business phones. The UI of IP phones is the same as smartphones and offers advanced functionality in discrete apps. With minimal training, employees can quickly learn and use even more complicated features.
2. Switchboard features
Many VoIP phones have dedicated keys that allow you to perform certain functions like call forwarding, conference calls, hold, and call forwarding. All employees can now access many functions that were only available from a central switchboard.
No matter if an organization uses VoIP phones or analog phones with adapters, they must be registered on the network to make calls. You can also download firmware updates to VoIP phones as soon as they are available. Although not a feature that is visible to the user, auto-provisioning can help companies with multiple employees save time and minimize errors.